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International English for Call Centres Language,Culture and Empathy

Tomalin, Barry.

International English for Call Centres Language,Culture and Empathy Barry Tomalin, Sulhasini Thomas. - New Delhi : Macmillan Publishers India Limited, 2009. - ix, 178 p. : ill. ; 28 cm. + 2 CD-ROM (4 3/4 in.).

ISBN: 9780230638969

Subjects--Topical Terms:
English language--Textbooks for foreign speakers.
English language--Rhetoric--Problems, exercises, etc.
Report writing--Problems, exercises, etc.
English language--Essays--Problems, exercises etc.

Dewey Class. No.: 428.24

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