Service science : (Record no. 21320)

MARC details
000 -LEADER
fixed length control field 08087cam a2200829 i 4500
001 - CONTROL NUMBER
control field ocn878117339
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230823105827.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140423s2014 nju ob 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2014016293
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Description conventions rda
Transcribing agency DLC
Modifying agency YDX
-- N$T
-- EBLCP
-- YDXCP
-- E7B
-- OCLCF
-- DG1
-- UMI
-- DEBBG
-- TEFOD
-- DEBSZ
-- CDX
-- COO
-- TEFOD
-- OCLCQ
-- VT2
-- RECBK
019 ## -
-- 891187293
-- 908281511
-- 959871960
-- 960737197
-- 961538746
-- 962564212
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781118551851 (epub)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 1118551850 (epub)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781118551837 (pdf)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 1118551834 (pdf)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781118108239 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9781118551820
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 1118551826
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 111810823X
029 1# - (OCLC)
OCLC library identifier CHVBK
System control number 325943842
029 1# - (OCLC)
OCLC library identifier CHBIS
System control number 010259815
029 1# - (OCLC)
OCLC library identifier DEBSZ
System control number 417232845
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 15922678
029 1# - (OCLC)
OCLC library identifier DEBSZ
System control number 431717613
029 1# - (OCLC)
OCLC library identifier DEBBG
System control number BV042182600
029 1# - (OCLC)
OCLC library identifier DEBBG
System control number BV043396706
029 1# - (OCLC)
OCLC library identifier AU@
System control number 000052795000
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)878117339
Canceled/invalid control number (OCoLC)891187293
-- (OCoLC)908281511
-- (OCoLC)959871960
-- (OCoLC)960737197
-- (OCoLC)961538746
-- (OCoLC)962564212
037 ## - SOURCE OF ACQUISITION
Stock number CL0500000478
Source of stock number/acquisition Safari Books Online
037 ## - SOURCE OF ACQUISITION
Stock number 795BB69B-9ADC-458A-89EB-B08B0863AEE3
Source of stock number/acquisition OverDrive, Inc.
Note http://www.overdrive.com
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 082000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 041000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 042000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 085000
Source bisacsh
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Edition number 23
084 ## - OTHER CLASSIFICATION NUMBER
Classification number TEC029000
-- TEC009060
Source of number bisacsh
049 ## - LOCAL HOLDINGS (OCLC)
Holding library MAIN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Qiu, Robin G.
245 10 - TITLE STATEMENT
Title Service science :
Remainder of title the foundations of service engineering and management /
Statement of responsibility, etc Robin G. Qiu, The Pennsylvania State University USA.
264 #1 -
-- Hoboken, New Jersey :
-- Wiley,
-- 2014.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource.
336 ## -
-- text
-- rdacontent
337 ## -
-- computer
-- rdamedia
338 ## -
-- online resource
-- rdacarrier
520 ## - SUMMARY, ETC.
Summary, etc "By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theoretical and practical approach to discuss the field of service science. Driven by today's new business environment, including advanced computing and telecommunications, accelerated business globalization, increased automation, and highly on-demand and competitive innovations, emphasis on the service sector has evolved to sources of innovations, collaboration, and value co-creation to optimally and cost-effectively meet the needs of end users, i.e. satisfaction, success, and profitability. Leading and competitive services enabled by service systems are all remarkably delineated by people-centric, information-driven, e-oriented, and satisfaction/success-focused characteristics. Compared to the mature knowledge of goods-producing business practices, service science is developing innovative, new constructs for mathematical modeling, process design, marketing, resource-revenue-risk management, and strategy. The book contains six parts: the evolution of services; service systems physics; market and service design; engineering and operations; delivery and service quality; and sustainment and improvement. By eliminating theoretical dependencies of each part, the book can also be tailored for students with different backgrounds and expectations. As opposed to typical course books where problems and exercises are used to help readers digest covered subjects, this book heavily relies on case studies to show how the presented theories and design principles are applied in practice, making it more suitable for students and professionals to master the foundations of service management"--
-- Provided by publisher.
520 ## - SUMMARY, ETC.
Summary, etc "As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--
-- Provided by publisher.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
500 ## - GENERAL NOTE
General note Machine generated contents note: Foreward Preface Acknowledgements Biography Chapter 1. Evolving and Holistic View of Services 1.1 What is Service? 1.2 Different Perspectives on Service 1.3 The Lifecycle of Service 1.4 Service Encounters throughout the Lifecycle of Service 1.5 The Economy Globalization 1.6 The Evolving and Holistic View of Service 1.7 Summary Chapter 2. Definition of Service 2.1 From Manufacturing to Service: the Economic Shift 2.2 Total Service Lifecycle: the Service Provider's Perspective 2.3 A Service Definition for This Book 2.4 Chapter Final Remarks Chapter 3. The Need for the Science of Service 3.1 A Brief Review of the Evolution of Service Research 3.2 Service as a Process of Transformation 3.3 Formation of Service Encounters Networks 3.4 Constituting Socio-Technical Service Systems 3.5 Digitalization of Service Systems 3.6 An Innovative Approach to Exploring Service Science Chapter 4. Service Science Fundamentals 4.1 The Fundamental Laws of Service: A Systemic Viewpoint 4.2 The Service Encounter Socio-physics 4.3 Service Science: a Promising Interdisciplinary Field 4.4 Conclusion Chapter 5. Organizational and IT Perspectives of Service Systems and Networks 5.1 Service as an Offering of a Service System 5.2 Putting People First 5.3 Controllable and Tractable Service Systems in Pursuit of Smarter Operations 5.4 Competitiveness, Sustainability, and Innovation : Systems Approaches to Exploring the Socio-Technical Natures of Service Systems and Networks 5.5 Final Remarks Chapter 6. Computational Thinking of Service Systems and Networks 6.1 Monitoring and Capturing People-centric Service Network Dynamics in Real Time 6.2 Computational Thinking of Service Systems 6.3 Modeling of a Configurable and Competitive Service System 6.4 Service Systems' Performance: Metrics and Measurements 6.5 PDGroup as an Exploratory Example of Service Systems Modeling 6.6 Conclusions Chapter 7. Education as a Service and Educational Service Systems 7.1 Systems of Schooling: Service Science's Perspective 7.2 Off-campus Learning: An Example of High School STEM Education Enhancement 7.3 A Quality Control and Management Case Study for Resident Education: the Systems Perspective 7.4 A Lifecycle and Real-time based Approach to Service Engineering and Management 7.5 Summary Chapter 8. Online Education Service and MOOCs 8.1 Introduction 8.2 A Systemic Approach to Analyzing Collaborative Learning 8.3 Collaborative Leaning Analytics: Part I 8.4 Collaborative Leaning Analytics: Part II 8.5 Conclusions Chapter 9. The Science of Service Systems and Networks 9.1 The Science of Service Systems and Networks 9.2 The Science of Service in the 21st Century .
588 ## -
-- Description based on print version record and CIP data provided by publisher.
526 ## - STUDY PROGRAM INFORMATION NOTE
Department Electrical & Telecommunication Engineering
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service life (Engineering)
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Industrial engineering.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element TECHNOLOGY & ENGINEERING / Operations Research.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element TECHNOLOGY & ENGINEERING / Industrial Engineering.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Industrial engineering.
Source of heading or term fast
-- (OCoLC)fst00970992
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries.
Source of heading or term fast
-- (OCoLC)fst01113407
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service life (Engineering)
Source of heading or term fast
-- (OCoLC)fst01113491
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries.
Source of heading or term local
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service life (Engineering)
Source of heading or term local
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Industrial engineering.
Source of heading or term local
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
655 #0 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Print version:
Main entry heading Qiu, Robin G.
Title Service science
Place, publisher, and date of publication Hoboken, New Jersey : Wiley, 2014
International Standard Book Number 9781118108239
Record control number (DLC) 2014007302
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://dx.doi.org/10.1002/9781118551820">http://dx.doi.org/10.1002/9781118551820</a>
Public note Wiley Online Library
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-- 92
-- DG1

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