The 6 Disciplines of Customer Experience : (Record no. 23736)

MARC details
000 -LEADER
fixed length control field 01335nam a2200277 a 4500
001 - CONTROL NUMBER
control field 23684
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhIUB
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220701011033.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190611s2012 ii 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9789387944749
040 ## - CATALOGING SOURCE
Original cataloging agency BD-DhIUB
Transcribing agency BD-DhIUB
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Manning, Harley.
9 (RLIN) 3606
245 10 - TITLE STATEMENT
Title The 6 Disciplines of Customer Experience :
Remainder of title Outside in : the power of putting customers at the center of your business /
Statement of responsibility, etc Harley Manning, Kerry Bodine, Forrester Research.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Mumbai :
Name of publisher, distributor, etc Jaico Publishing House.,
Date of publication, distribution, etc 2019
300 ## - PHYSICAL DESCRIPTION
Extent ix, 260 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note "New Harvest Books."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 3607
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3608
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership
9 (RLIN) 508
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Bodine, Kerry.
9 (RLIN) 3609
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Forrester (Firm)
9 (RLIN) 3610
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Library, Independent University, Bangladesh (IUB) Library, Independent University, Bangladesh (IUB) General Stacks 11/06/2019 718.00   658.812 M2811s 2012 026176 11/06/2019 01 11/06/2019 Books