Handlig customer complaints:turning challenges into opportunities / (Record no. 6770)

MARC details
000 -LEADER
fixed length control field 00721nam a2200253 a 4500
001 - CONTROL NUMBER
control field 00004955
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110328s1998 at a g 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0724805354 :
Terms of availability Tk.699.30
040 ## - CATALOGING SOURCE
Original cataloging agency BD-DhIUB
Transcribing agency BD-DhIUB
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 19
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Denham, Jennifer
245 00 - TITLE STATEMENT
Title Handlig customer complaints:turning challenges into opportunities /
Statement of responsibility, etc Jennifer Denham
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Sydney,
Date of publication, distribution, etc 1998.
300 ## - PHYSICAL DESCRIPTION
Extent xiv,194p. :
Other physical details ill. ;
Dimensions 23.5cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes index
520 0# - SUMMARY, ETC.
Summary, etc Business
556 ## - INFORMATION ABOUT DOCUMENTATION NOTE
Information about documentation note 1999-06-07
526 ## - STUDY PROGRAM INFORMATION NOTE
Department International Business
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumers
Source of heading or term Spines
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer behavior
Source of heading or term Spines
650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Handbooks
Source of heading or term Spines
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Library, Independent University, Bangladesh (IUB) Library, Independent University, Bangladesh (IUB) General Stacks 21/04/2011   0.00   658.812 D393h 008611 16/05/2011 1 16/05/2011 Books