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Service Management : operations, strategy, information technology / James A Fitzsimmons, Mona J Fitzsimmons

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill, 2006.Edition: 5th edDescription: xiv, 605p. : illus ; 25cm + 1 CD-ROM (4 3/4 in.)ISBN:
  • 0071244409 :
  • 007124440D (CD-ROM)
Subject(s): DDC classification:
  • 658 19
Subject: Business
List(s) this item appears in: Management | Management Information System
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