TY - BOOK AU - Kestner,Prudence Bowman AU - Ray,Larry TI - The Conflict Resolution Training Program: leader's manual SN - 0787960772 : U1 - 303.69 19 PY - 2002/// CY - San Francisco PB - Jossey-Bass KW - Conflict Management KW - Spines KW - Manual KW - Resolution N1 - gm N2 - Social Science ER -