TY  - BOOK
AU  - Martin,william B.
TI  - Quality customer service: the art of treating customers as guests  
SN  - 0931961955
U1  - 658.812 19
PY  - 1989///
CY  - Los Altos
PB  - Crisp Publications, Inc.
KW  - Consumers
KW  - Spines
KW  - Users
KW  - Marketing
N1  - mkt
N2  - Business
ER  -