TY  - BOOK
AU  - Scott,Dru
TI  - Customer satisfaction: the other half of your job  
SN  - 0931961572
U1  - 658.812 19
PY  - 1988///
CY  - Los Altos
PB  - Crisp Publications, Inc.
KW  - Consumers
KW  - Spines
KW  - Users
KW  - Marketing
KW  - Satisfiction tools
N1  - mkt
N2  - Business
ER  -