TY - BOOK AU - Cheverton,Peter TI - Key account management in financial services: tools and techniques for building strong relationships with major clients SN - 9780749450694 U1 - 332.10688 22 PY - 2010/// CY - New Delhi, Kogan Page India Private Ltd PB - Kogan Page KW - Financial services industry KW - Management KW - Selling KW - Key accounts KW - Marketing KW - Customer services N1 - Includes bibliographical references (p. 324-326) and index; mkt ER -