TY  - BOOK
TI  - ITIL: service strategy  
SN  - 9780113310456 :
U1  - 658.455 19
PY  - 2007///
CY  - Norwich,UK
PB  - The Stationery Office (TSO)
KW  - Service Management
KW  - Spines
KW  - Service Strategy
KW  - Information Technology Management
N2  - Computer Science
ER  -