TY  - BOOK
AU  - Stanton,Nicky
AU  - Stanton,Nicky
TI  - Mastering communication
SN  - 9780230216921
U1  - 302.2 22
PY  - 2009///
CY  - Boston
PB  - Palgrave Macmillan
KW  - Communication
N1  - Includes bibliographical references (p. 525-532) and index; mc
ER  -