TY - BOOK AU - Smith,Harry A. AU - Coons,Stephen Joel TI - Marketing pharmaceutical services: patron loyalty, satisfaction, and preferences SN - 1560242094 (pbk.) U1 - 615.10688 20 PY - 1992/// CY - New York PB - Pharmaceutical Products Press KW - Pharmaceutical services KW - Marketing KW - Pharmaceutical industry KW - Drugstores N1 - Includes bibliographical references and index; PHR; mkt ER -