TY  - BOOK
AU  - Bank,John
TI  - The Essence of Total Quality Management
T2  - Essence of Management Series
SN  - 8120309030 :
U1  - 658 19
PY  - 2003///
CY  - New Delhi
PB  - Prentice-Hall of India Private Limited
KW  - Management
KW  - Spines
N1  - ib
N2  - Business
ER  -