TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
TI  - Assessing service quality: satisfying the expectations of Library Customers  
SN  - 0838934897 :
U1  - 025.5 19
PY  - 1998///
CY  - Chicago
PB  - American Library Association
KW  - Libraries
KW  - Spines
KW  - United States
N1  - Includes index and bibliographical references
N2  - General Collection
ER  -