TY  - BOOK
AU  - Balachandran,S.
TI  - Customer-Driven Services Management
SN  - 8170368413 8170368421 :
U1  - 658.8120954 19
PY  - 1999///
CY  - New Delhi
PB  - Response Books
KW  - Management
KW  - Spines
KW  - India
N1  - gm
N2  - Business
ER  -