TY  - BOOK
AU  - Denham,Jennifer
TI  - Handlig customer complaints:turning challenges into opportunities
SN  - 0724805354 :
U1  - 658.812 19
PY  - 1998///
CY  - Sydney
KW  - Consumers
KW  - Spines
KW  - Consumer behavior
KW  - Handbooks
N1  - Includes index; ib
N2  - Business
ER  -