TY - BOOK AU - Wilson,Charles TI - Profitable customers:how to identify,develop and retain them SN - 8175540958 : U1 - 658.812 19 PY - 1999/// CY - New Delhi PB - Kogan Page India Private Limited KW - Marketing KW - Spines KW - Profits KW - Customers N1 - Includes index; mkt N2 - Business ER -