TY  - BOOK
AU  - Mayall,Carol
AU  - Palmer,Sally
TI  - Customer services: marketing and the competative environment  
T2  - Banking certificate series
SN  - 0273039946 :
U1  - 658.812 19
PY  - 1993///
CY  - London
PB  - Pitman Publishing
KW  - Marketing
KW  - Spines
KW  - Consumer interest
N1  - env
N2  - Business
ER  -