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	1.	Customer satisfaction : the other half of your job / Dru Scott by Scott, Dru Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos : Crisp Publications, Inc., 1988 Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (3)Location, call number: General Stacks 658.812 S425c, ... Lists: Marketing. Place hold Request article
	2.	Quality customer service : the art of treating customers as guests / william B. Martin by Martin, william B Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Los Altos : Crisp Publications, Inc., 1989 Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 M379q. Lists: Marketing. Place hold Request article

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