| 000 | 01335nam a2200277 a 4500 | ||
|---|---|---|---|
| 999 |
_c23736 _d23695 |
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| 001 | 23684 | ||
| 003 | BD-DhIUB | ||
| 005 | 20220701011033.0 | ||
| 008 | 190611s2012 ii 000 0 eng d | ||
| 020 | _a9789387944749 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 0 |
_a658.812 _223 |
| 100 | 1 |
_aManning, Harley. _93606 |
|
| 245 | 1 | 0 |
_aThe 6 Disciplines of Customer Experience : _bOutside in : the power of putting customers at the center of your business / _cHarley Manning, Kerry Bodine, Forrester Research. |
| 260 |
_aMumbai : _bJaico Publishing House., _c2019 |
||
| 300 |
_aix, 260 p. : _bill. ; _c24 cm. |
||
| 500 | _a"New Harvest Books." | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 505 | 0 | _aYou need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on. | |
| 650 | 0 |
_aCustomer relations. _93607 |
|
| 650 | 0 |
_aCustomer services. _93608 |
|
| 650 | 4 |
_aLeadership _9508 |
|
| 700 | 1 |
_aBodine, Kerry. _93609 |
|
| 710 | 2 |
_aForrester (Firm) _93610 |
|
| 942 |
_2ddc _cBK |
||