| 000 | 00747nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 00009293 | ||
| 008 | 110328s2003 maua g 000 0 eng d | ||
| 020 |
_a0071199144 : _cTK.1606.50 |
||
| 040 |
_aBD-Dh-IUB _cBD-Dh-IUB |
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| 082 | 0 | 4 |
_a658.8 _219 |
| 100 | 1 | _aZeithaml, Valarie A | |
| 245 | 0 | 0 |
_aServices Marketing : _bintegrating customer Focus Across the firm / _cValarie A Zeithaml, Mary Jo Bitner |
| 250 | _a3rd ed. | ||
| 260 |
_aBoston : _bMcGraw Hill\Irwin, _c2003. |
||
| 300 |
_axx,668p. : _billus ; _c25cm |
||
| 520 | 0 | _aBusiness | |
| 556 | _a01\14\04 | ||
| 650 | 1 | 7 |
_aMarketing _2Spines |
| 650 | 1 | 7 |
_aServices industries _2Spines |
| 700 | 1 | _aBitner, Mary Jo | |
| 999 |
_c2409 _d2409 |
||
| 526 | _bib | ||
| 942 | 0 | 0 | _02 |