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_a658.8 _219 |
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 0 | 0 |
_aServices Marketing / _cValarie A. Zeithaml |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2000. |
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_axxviii,620p. : _bill. |
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| 520 | 0 | _aBusiness | |
| 556 | _a03\31\02 | ||
| 650 | 1 | 7 |
_aMarket _2Spines |
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_aServices Industry _2Spines |
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| 526 | _bib | ||