| 000 | 00721nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 00004955 | ||
| 008 | 110328s1998 at a g 000 0 eng d | ||
| 020 |
_a0724805354 : _cTk.699.30 |
||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aDenham, Jennifer | |
| 245 | 0 | 0 |
_aHandlig customer complaints:turning challenges into opportunities / _cJennifer Denham |
| 250 | _a1st ed. | ||
| 260 |
_aSydney, _c1998. |
||
| 300 |
_axiv,194p. : _bill. ; _c23.5cm. |
||
| 504 | _aIncludes index | ||
| 520 | 0 | _aBusiness | |
| 556 | _a1999-06-07 | ||
| 650 | 1 | 7 |
_aConsumers _2Spines |
| 650 | 1 | 7 |
_aConsumer behavior _2Spines |
| 650 | 2 | 7 |
_aHandbooks _2Spines |
| 999 |
_c6770 _d6770 |
||
| 526 | _bib | ||