Services Marketing : integrating customer Focus Across the firm /

Zeithaml, Valarie A

Services Marketing : integrating customer Focus Across the firm / Valarie A Zeithaml, Mary Jo Bitner - 3rd ed. - Boston : McGraw Hill\Irwin, 2003. - xx,668p. : illus ; 25cm

Business



01\14\04

0071199144 : TK.1606.50


Marketing
Services industries

658.8