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Assessing service quality : satisfying the expectations of Library Customers /

Hernon, Peter

Assessing service quality : satisfying the expectations of Library Customers / Peter Hernon, Ellen Altman - 1st ed. - Chicago : American Library Association, 1998. - xvii, 243 p. : ill. ; 23 cm.

Includes index and bibliographical references

General Collection

2001-01-02

ISBN: 0838934897 : Tk.2160.00

Subjects--Topical Terms:
Libraries

Subjects--Geographic Terms:
United States

Dewey Class. No.: 025.5

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