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1.
The 6 Disciplines of Customer Experience : Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bodine, Forrester Research. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai : Jaico Publishing House., 2019
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 M2811s 2012.
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2.
Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, Calif. : Jossey-Bass, 2011
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3.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Roseville, Calif. : Prima Tech, c2000
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 G6767c 2000.
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4.
Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher number:
  • EB00063368 Recorded Books
Publication details: Hoboken, N.J. : Wiley, 2012
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5.
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015
Other title:
  • Five principles of Disney service and relationship excellence
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6.
Key account management in financial services : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Kogan Page India Private Ltd: Kogan Page, 2010
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: Book CD/DVD Shelf 332.10688 K44. Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reference Stacks 332.10688 K44 2010.
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7.
Logistics Management : the supply chain imperative / Vinod V Sople by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: India : Pearson Education Private Limited, 2004
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.5 S712l.
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8.
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
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9.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Computer file Computer file; Format: electronic
Publication details: New York : McGraw-Hill Irwin, c2013
Availability: Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reserve Shelf 658.8 Z48s 2013.
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10.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, c2013
Availability: Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reference Stacks 658.7 C549s 2013.
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