Assessing service quality : satisfying the expectations of Library Customers / Peter Hernon, Ellen Altman
Material type: TextPublication details: Chicago : American Library Association, 1998.Edition: 1st edDescription: xvii, 243 p. : ill. ; 23 cmISBN:- 0838934897 :
- 025.5 19
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Books | Library, Independent University, Bangladesh (IUB) General Stacks | 025.5 H557a (Browse shelf(Opens below)) | 1 | Available | 012267 |
Total holds: 0
Includes index and bibliographical references
General Collection
2001-01-02